Filling in the gaps

This week, a resident and partner shared with me an article from Nonprofit Quarterly titled The Organic Role of Libraries as Centers of Inclusiveness and Support, about major metro library systems who employ social workers. It’s an especially pertinent topic right now as the Midwest, where Laura and I both live, is gripped by record-breaking temperature lows. It’s only (only!) -6°F here in Cleveland. It’s gotten as low as -28°F in Chicago, and wind chills across the region have reached the -50°s. (I grew up in Tennessee, y’all. I didn’t know temps this low were even possible.) The New York Times reported Wednesday that at least 4 people have already died in relation to the cold. This week, all of our vulnerable populations are especially vulnerable.

Source: cleveland.com

Source: Joshua Gunter, cleveland.com

But librarians are vigilant. My inbox is filled with coworkers sharing resources with one another, to ensure we all know how to help anyone in need. The good news is, agencies and citizens are stepping up to care for our own. The Northeast Ohio Coalition for the Homeless maintains a street card that informs people where they can find essential services for housing and food. Greater Cleveland RTA is keeping several transit centers open 24/7, and shelters are not requiring their guests to leave during the day and have promised they will turn no one away. Area social workers are working round the clock to monitor the streets and ensure no one is left outside. As I was typing this just now, a kind-hearted patron brought me a bag of brand-new hats and gloves so that we may give them away to youth in the library under-dressed for the extreme weather.

Social workers are specially trained to know how to tie all of these resources together, in a much deeper and more impactful way than librarians’ standard reference practices can achieve. Libraries like Denver Public Library and San Francisco Public Library, both in communities with high levels of need, are growing social work programs to help connect patrons with social resources. For many smaller libraries, however, adding a new staff member, let alone a team, just isn’t feasible. But by developing relationships with social work agencies in our area, we can work to fill in our gaps in service by sharing resources.

Bellefaire JCB is an agency local to us in Northeast Ohio that cares for youth in a myriad of ways–one of which is their Homeless and Missing Youth department, which administers the Safe Place program in Cuyahoga County (Greater Cleveland and many surrounding suburbs). Through this program, when a community space is designated as a Safe Place, we post an identifying sign so that any youth in trouble know they can come to any staff member and get help. In our area, we call Bellefaire, and they will come meet the youth and connect them with housing, counseling, or anything else to meet their needs. We can also just call their hotline to ask advice on how to handle a hard situation. It’s a service we at the library would struggle to meet on our own, but by partnering with Bellefaire, we’re able to help widen the safety net for at-risk youth in our area. There’s a whole network of Safe Places in Cuyahoga County; most libraries have earned the Safe Place designation, and every bus and train in RTA is a Safe Place as well. We at Shaker also partnered with our local schools and police department to ensure that students and police are aware of the program and the services Bellefaire provides.

What ways have you been able to fill in the gaps in your service through relationship building? We’d love to hear from you in the comments!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s